Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. 

Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. 

BMC has partnered with GlobalLogic to set up a Product Engineering Lab in Ukraine. We are looking for people who share a passion for the creation of enterprise-level solutions to join a team at GlobalLogic’s Kyiv facility. We offer a casual, fast-paced, collaborative environment that stimulates ideas and innovation. If you’re committed to the highest standards of excellence and want to learn from and collaborate with some of the most respected and recognized experts in the industry, there may be a position for you.  

Positions:

Customer Support Engineer for BMC project

• Hands-on technical skills with VMware ESX 3.5 and 4.1 
• Setup and operation of TCP/IP networking on Linux or Unix server 
• Experience in enterprise and public data centers working with firewalls, load-balancers, taps, switches, routers, reverse proxy caches, and traffic shapers 
• Ability to diagram and explain complex, highly available multi-tiered network topologies 
• Experience working with database solutions (MySql a plus) 
• 2-5 years of technical support or professionals services in a high technical customer facing work environment 
• Familiarity with the installation and configuration of Linux or Unix operating systems (nice to have, no mandatory) 
• Clear understanding of the HTTP and HTTPS protocol 
• Familiarity with Content Delivery Network Services   

• Strong verbal agility and fluent written communication skills (English) 
• Tack-sharp analytical and problem solving abilities 
• Experience on handling Service Level Agreements (SLA) 
• Professional telephone and e-mail etiquette 
• Customer centric 
• Attention to details