ACS is looking for Engineers skilled and with real experience on Exadata Installation, configuration and architecture.  These engineers will join the ACS Global Engineered Systems Deployment/Implementation Team.  The responsibility of this team is to deliver all the Services which are needed during the deployment phase of any Engineered Systems (Exadata, Exalogic, Supercluster) project, from the point in time in which the customer buys an Exadata Machine until the point in time where their databases moves to production in the new Exadata System. 

Oracle Advanced Customer Services is a global business unit within Oracle Support, which has been so far focused exclusively on facilitating the continual operational improvement of the Oracle environment that the customer has — throughout the life of the Oracle solution implemented.  Now, to adapt our offering to the market needs and starting with Exadata, Super cluster and Exalogic, ACS is also focused on assuring the successful deployment of new systems which will support the production environments of the customer.

Advanced Service Engineers on the ACS Global Engineered Systems Deployment  Team will work with customers to configure their Exadata environment and provide customized solutions to match customer business requirements.

More information about Advanced Customer Services:

Responsibilities:

• Preparing the Exadata ACS Configuration Services by following the deployment process working with the Install Coordinator: Compiling documentation needed from customer and preparing installation toolkit material in time
• Cover Exadata Services mainly in the designated region, but also in countries out of the region all across EMEA, which will require traveling and onsite presence.
• Show flexibility to accommodate the scheduling to last minute changes, working oin coordination with other teams (Install Coordinators, Hardware Engineers,…)
• Managing with GCS any SW or HW issue which can arise during the duration of the service.
• 100% adherence to internal processes defined globally and at EMEA level and attending the periodic call to receive the updates about these processes.
• Internally share with the rest of the team experiences which could impact positively the overall results of the team and the quality of the services this team is delivering.
• 24x7 Availability to cover 24x7 assistance in case it is requested by a customer
• Deliver Start-UP pack service for new Exadata customer, covering all the components on top of the basic configuration service:
  • PSR(Production Support Readiness) and Quarterly Patch:
    • Design & Config Review
    • Migration Review
    • Backup and Restore Review
    • Test Plan Review
    • Operational Readiness Review
    • Production Deployment Review
    • Go-Live support
    • Support & Main Best Practices
  • Quarterly Patch Deployment
• In addition, delivering any solution during the deployment/implementation phase:
  • Advanced Configuration Services – Customizations
  • High Availability solutions implementation
  • Data Migrations
  • Go-Live assistance

Requirements:

• University Degree;
• 1+ year experience working with Exadata.
• 1+ year experience on Support processes (Global Customer Support)
• Senior Engineer with at least 4 years working in Oracle Products, specially skilled on 11g, RAC, CRS, ASM, Linux, Solaris, storage, networking, debugging, performance.
• Able to manage critical situations and P1s both onsite and remotely.
• Good on analyzing the causes of a problem and on evaluating the impact a problem can have.
• Good knowledge about other Oracle Line of Business and how they interact.
• Very good communication skills
• High teamwork capacity both within the team and especially with other teams and with customers.
• Availability to travel (EMEA Countries coverage);
• Availability to provide remote 24x7 services;
• Fluent English