JOB TITLE:   CRM Solution Architect Program Manager (Russian Market)

JOB DESCRIPTION:

THE PRODUCT:

Do you want to get in on the ground floor of a rapidly emerging billion-dollar business? Microsoft Dynamics CRM is a complete Relationship Management productivity suite built on a rich, flexible platform. It delivers best of breed user experiences and leverages Microsoft Office to transform the way customers manage their businesses. We are an agile team, and we deliver in a fast paced Software + Services environment. CRM is one of the first Microsoft products to offer a fully hosted Online service, and delivers true ‘Power of Choice’ by offering both Cloud and on premises solutions via server, rich client, browser client, mobile, and integrated surround services. Dynamics CRM is the fastest growing business application from Microsoft and the fastest growing CRM solution in the industry.

The Enterprise market is the fastest growing customer segment for Dynamics CRM.  The Cloud is becoming a reality for Enterprise customers and Dynamics CRM is a great product providing excellent choices for both on premise and Cloud deployments. 

We have a mature leadership team with a strong track record of delivering world class software. The Engineering for Enterprise team is the primary advocate for Enterprise requirements within the CRM R&D. You’ll work across the organization to fulfill product goals and requirements, drive deliverables, and coordinate the overall project/release plan. The ability to work in a fast paced, agile environment with short release cycles is required. We have a great collaborative atmosphere and fantastic team spirit.

OWNERSHIP & IMPACT :

In this role, you will serve as a member of the R&D team’s front line for Russian Enterprise market, working with field and Partners to build solutions and coordinating a response to diverse and complex escalations from Russian Enterprise customers. The individual in this position requires the ability to work well with Microsoft R&D, the Field, and Partners and to understand the varying perspectives and processes across these groups.  This role requires an individual with very strong hands-on  experience with technology and skills in communication, negotiation, and project management to enable the success of critical projects.

In this role, you will need to work closely with Program Managers in their feature areas to ensure that Enterprise requirements are thoroughly understood and reflected in future product releases. Another responsibility associated with this position is helping to design the product to overcome and eliminate challenges facing Enterprise organizations and to provide our customers and Partners with deeper guidance on how best to leverage the Dynamics CRM platform in both  Cloud and on premises environments.

This role will be based in Moscow.

As a Solution Architect Program Manager, you will:

• Provide thought-leadership and architectural guidance/reviews on strategic CRM implementations and partner solutions
• Support CRM Solution ISVs and Partners
• Represent CRM R&D in complex deals by providing technical consultation
• Assist the core CRM R&D team develop the right scenarios and features to address Enterprise needs
• Develop and harvest repeatable IP  
• Manage Enterprise customer escalations
• Build CRM POCs and solutions

THE IDEAL CANDIDATE (YOU):

• The ideal candidate is a Consultant or Technical Program Manager with a track record of designing and shipping products/projects.
• You have:
  
  • A strong technical understanding and hands-on experience in a Microsoft development environment (SQL, WSS, HTML, XML, .NET, JavaScript, AJAX, Silverlight) and the ability to comprehend and communicate systems architecture; knowledge of the Dynamics CRM platform is a plus.
  • A strong background in technical program management and/or consultancy with track record of successfully designing and developing products and projects.
  • The ability to work both independently and in a multi-disciplinary team environment
  • The ability to analyze ambiguous technical and customer situations and to determine appropriate solutions as necessary
  • The ability to create and maintain healthy working relationships with Microsoft and Partners in the field.
  • Excellent communication skills and the ability to clearly articulate customer requirements and pain points to executives and to a feature crew
  • The ability to transition communication style effectively for different audiences ranging from developers to CIOs and other technical decision makers
  • A B.S. in Computer Science or equivalent experience is required