Do you demand the best from your professional career? Are you inspired by excellence? At

SAP, you will have the power to make a real impact. As the global market leader for business

software, SAP helps companies and organizations in more than 25 industries to run better.

 

PURPOSE AND OBJECTIVES

The Center of Expertise (CoE), a subdivision of SAP Active Global Support, has the goal and

mission to ensure optimal performance, availability and smooth operation of SAP software as

well as to optimize technical and business processes by delivering services to SAP customers.

As a support engineer, you will analyze IT solutions for our international customers and present

the results of your findings and optimization potential to IT managers and executives.

 

• The support engineer provides a holistic understanding of the customer situation including  solution landscape, core business processes, interfaces, critical projects and top issues and the corresponding documentation in the SAP Solution Manager
• Establish collaboration of Solution Manager to develop and drive detailed engagement, service plans and action plans to Safeguard customer’s implementation/upgrade projects. Identification of technical risks and top issues and definition of the corresponding action plan to manage the top issues.
• Ensure resolution of issues and top issues according to engagement deliverables.
• Establish trusted relationship with customer to drive action plans resulting from AGS engagement with customer.
• Owns the communication relationship between the customer’s organization and SAP Active Global Support during the delivery phase.
• Define service plan based on customer’s project plan and top issues including: definition of service scope.
• Drive the execution of action plans by coordinating the involvement of AGS experts onsite and remote resources for service delivery and back-office activity including root cause analysis and proactive escalation of critical situations.

• University degree is IT\Engineering\Math\Physics a must
• Excellent written and verbal communication skills – reports, presentations, listening
• Fluency in English verbal and written communication
• Team player and able to work alone and under pressure
• Proven track record of working in or as part of major enterprise and organizations in an IT environment
• Ability to troubleshoot/analyze and resolve technical problems
• Strong analytical and logical skills
• Willingness to travel up to 50% of time

Аdditional requirements: