Город: Санкт-Петербург
З/п: 60000 - 90000 руб.
Опыт работы: От 1 года до 3 лет
Отзывы о компании SAP EMEA

Do you demand the best from your professional career? Are you inspired by excellence? At
SAP, you will have the power to make a real impact. As the global market leader for business
software, SAP helps companies and organizations in more than 25 industries to run better.
 
PURPOSE AND OBJECTIVES
  • The Center of Expertise (CoE), a subdivision of SAP Active Global Support, has the goal and
  • mission to ensure optimal performance, availability and smooth operation of SAP software as
  • well as to optimize technical and business processes by delivering services to SAP customers.
  • As a support engineer, you will analyze IT solutions for our international customers and present
  • the results of your findings and optimization potential to IT managers and executives.
 
EXPECTATIONS AND TASKS
  • The support engineer provides a holistic understanding of the customer situation including  solution landscape, core business processes, interfaces, critical projects and top issues and the corresponding documentation in the SAP Solution Manager
  • Establish collaboration of Solution Manager to develop and drive detailed engagement, service plans and action plans to Safeguard customer’s implementation/upgrade projects. Identification of technical risks and top issues and definition of the corresponding action plan to manage the top issues.
  • Ensure resolution of issues and top issues according to engagement deliverables.
  • Establish trusted relationship with customer to drive action plans resulting from AGS engagement with customer.
  • Owns the communication relationship between the customer’s organization and SAP Active Global Support during the delivery phase.
  • Define service plan based on customer’s project plan and top issues including: definition of service scope.
  • Drive the execution of action plans by coordinating the involvement of AGS experts onsite and remote resources for service delivery and back-office activity including root cause analysis and proactive escalation of critical situations.
 
BASIC REQUIREMENTS:
  • University degree is IT\Engineering\Math\Physics a must
  • Excellent written and verbal communication skills – reports, presentations, listening
  • Fluency in English verbal and written communication
  • Team player and able to work alone and under pressure
  • Proven track record of working in or as part of major enterprise and organizations in an IT environment
  • Ability to troubleshoot/analyze and resolve technical problems
  • Strong analytical and logical skills
  • Willingness to travel up to 50% of time
 
ADDITIONAL REQUIREMENTS:
  • Experience with SAP Business Intelligence Software such as SAP Business Warehouse, BW Accelerator, SAP Business Objects (Web Intelligence, Xcelsius, Crystal Reports )
  • Basic knowledge and motivation to acquire further technical insight into SAP’s latest innovative products based on In Memory technology (SAP HANA, SAP Business Warehouse, etc.)
  • Strong SQL or MDX skills are required. Experience with major database vendor (SAP BW, Oracle, MS SQL Server, DB2)
  • Familiarity with the Central Management Console (CMC)
  • Business knowledge and planning skills is a plus
  • Experience assessing and determining governance, stewardship, and frameworks for managing BI architecture across the organization
  • ABAP or Java Programming experience a plus

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