Город: Москва
З/п: обсуждается с кандидатом
Опыт работы: От 1 года до 3 лет
Отзывы о компании Ernst & Young

Application Specialist performs operational and level 3 support for production business applications.  Responsibilities include the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.

 

Responsibilities

The scope of this role includes but is not limited to:

  • Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and internally developed applications and/or platforms.
  • Determination of root cause of incidents (configuration vs. defect)
  • Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
  • Installation of applications in supported environments.
  • Deployment of application upgrades and fixes
  • Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.

  

To qualify, candidates must have:

  • Degree in Computer Science or related discipline.
  • 3+ years in Application Management, IT Operational Support
  • Upper intermediate English

Technologies:

  • In-depth knowledge of System Administration of 1C v7.7, v8
  • Good knowledge of  MS SQL server 2005 or/and 2008 configuration and database maintenance skills.
  • General knowledge of Stored Procedures, SSIS and Data Transformation Services
  • Familiarity with SQL DBMS interface and integrated tools
  • Demonstrable knowledge of Windows 2000/2003/2008 server OS
  • General understanding of networking/LAN/WAN/DMZ concepts

Skills:

  • Ability to read and understand code for diagnosis, escalation to level 4 teams
  • Data analysis experience using SQL Enterprise Manager or similar tool
  • Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
  • Understanding of various IT environments (Intranet, Internet DV, QA, UA, PR)
  • Analytical and systematic approach to problem solving
  • Strong interpersonal, verbal and written communication skills
  • Ability to present complex technical information to both technical and non-technical audiences
  • Ability to meet agreed deadlines, with demonstrable productivity

 0
Нравится