Service Manager will become the part of global Kaspersky Business Support Systems team focused on creation of the best IT systems and services to satisfy current and future needs of our functional and business departments.

Service Manager will be responsible for planning, design, development, transition and operation of services related to Business Intelligence, Reporting and Kaspersky Product related services.    

Main duties and responsibilities:

• Work with business users to identify priorities and areas of focus for analysis, analyze as-is situation, identify and analyze gaps\issues related to current services or lack of services.
• Work with business users to translate business vision and needs into service requirements. Support business users with definition of requirements, use cases, metrics and performance goals for the services.
• Consolidate and integrate requirements from different users\ perspectives\areas, identify and propose possible solutions to resolve gaps efficiently and effectively.
• Participate in transitioning the requirements to the project manager and development/implementation team and\or system integrator, and ensure a clear and complete understanding of the requirements
• Identify and select appropriate service delivery approach (insourcing, outsourcing, etc)
• Proactive service quality and SLA compliance monitoring and Continual service improvement to ensure high quality of service and its alignment with changing business needs and expectations
• Serve as liaison to the business community, to ensure that its needs are fully understood by the whole service development/ implementation/ support team
• Support service development/implementation project manager(s) and if necessary perform role of project manager (e.g. planning, monitor & control, manage resources, scope and quality)
• Support establishment and improvement of internal IT processes required for service design/development/operation