A leading fashion retail company  with its own stores established in countries across Eastern Europe, Middle East, Russia, CIS countries is looking for

IT Retail System Support Specialist

Job Description:

• Maintain and support point of sale and back office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper level support when necessary
• On site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Requirements:

• University degree in Computer Science or equivalent
• Helpdesk support experience is a must; support experience on POS systems will be a plus
• Spoken English (both written and verbal), Turkish will be a plus
• Preferably MCDST (Microsoft Certified Desktop Support Technician) certified
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Knowledge on T-SQL and 1C applications
• Able to travel locally and abroad