SITA is looking for Specialist/Engineer Service & Infrastructure Operations to extend current IT support team on Sheremetyevo Airport.

• Place of work: Sheremetyevo Airport
• Work Schedule: 2/2 08:00 – 20:00 shifts, possible out of regular working hours phone calls, remote problem resolution involvement.

Job Purpose:

• Provide site operation administration and maintenance management for systems and products.
• Manage configuration processing, component installation, software installation and modification.
• Provide a first line troubleshooting service for customers ensuring that all systems operate with maximum efficiency.
• Coordinate 2nd Level support with the Remote Management Centers (RMC) in Montreal, San Jose, Singapore.
• Manage and perform local staging and installation of all workstations and peripherals across the airport.
• Assist SITA multinational installation teams and third party consultants and installation specialist.
• Administer ATI specific applications delivered by SITA.
• Work with the local Customer IT team.
• Coordinate customer related on-site activities, including application testing, acceptance testing and installation planning.

Key Responsibilities:

• Implement Zero Downtime customer support procedures
• Carry out the tasks assigned by the RMC (new software installation, software upgrades, subsystem integration and configuration modifications).
• Perform on-site BETA testing of application or platform software as required.
• Administration (AD, GPOs, DNS, DHCP, DFS, MSCS, IIS, Backup, Other Services) of Windows 2003 Servers (10+) and Windows XP workstations (500+), User Administration (creation of profiles, policies, login scripts, user menu, templates, batch scripts etc.)
• Administration and troubleshooting (VLANs, ACLs, Routing) of CISCO network devices (ASA5520, C3750, C2960).
• Basic Oracle DBs Administration (Backup, SQL Scripts, basic troubleshooting).
• Other day-to-day site operations tasks.

Education & Qualifications:

• University/Institute Degree in Electronics engineering, Telecommunication, Radio engineering, Information Technologies

Experience:

• 3+ years experience as a Systems Specialist/ Engineer / Administrator responsible for support activities of LAN equipment, Windows Domain Networks, corporate IT systems.
• Delivering SLAs to external customers experience.

Knowledge & Skills:

• Fluent spoken / written English and fluent Russian language.
• Minimum CCNT level network technologies knowledge (VLANs, Routing protocols, ACLs).
• Good Windows 2003 Server Service knowledge (AD, GPOs, DNS, DHCP, DFS, MSCS, IIS).
• DBMS (Oracle, Microsoft) basic architecture knowledge, ability to read/write SQL Scripts is a must.
• VMware Infrastructure experience is desirable.
• Basic understanding of IBM Web Sphere MQ and Message Broker functionality.
• Ability to support, troubleshoot, analyse and investigate in multi-vendor environment.
• Knowledge of ITIL and service management practices and procedures preferred.
• Ability to analyse, draw conclusions and create solutions to customer's moderately complex problems.
• Ability to work under pressure and multi-task.
• Ability to use a team approach to solve problems when appropriate

To apply please send your CV in ENGLISH language.