Experience:     

• Minimal experience of 3 years   
• Engineering experience with corresponding portfolio (product lines: BSS, NSS, GSS, IN).
• Maintenance of UNIX based equipment - mandatory;
• Technical assistance and/or Field service activities performing;
• Operation of GSM network; (BSS part preferred);
• Successful pass of trainings in English;                                  

Skills:                   

• Know-how for the corresponding BSS Products (e.g. BSC/TC/BTS/MFS/MCS/OMC-R/SGSN/GGSN and other)
• GSM/3G conceptual know-how (protocols, specifications, signaling, interworking, etc.)
• Technical background in the area of IT/telecom,
• Computer/server skills (PC - Administrator level; IP technologies understanding; Office applications; competent user of UNIX systems);
• Telecom interface trace analyzing (wireshark and etc);
• Fluent english is must!
  

Responsibilities:

• Personal participation in Maintenance and Tech. support activities
• Collaboration with higher support levels to fulfil customer's technical request
• Interaction with technical departments of Customers (regular and on-demand), participation in technical meetings, workshops, negotiations
• Personal participation in Roll-out activities according to Contracts Support to Field Service activities for the corresponding Products
• Support of Technical Support Group Leader in the following areas:
• Planning of maintenance activities
• Planning of implementation activities
• Supervision of Customer Service Requests handling
• Support of Field Service Activities
• Group autonomy in terms of know-how