Type of role

• Serves as coordinator resource with overall responsibility for SharePoint Environment functionality for JnJ.
• Manages support and further design, development and deployment of SharePoint solution and components for enterprise Portal and collaboration solutions (done both with internal and external resources).
• Works effectively as part of a team.

Generally responsible for Solution support:

• Coordinates (plans, organizes, monitors and controls) all Incident management activities and staff, responsible for Incident management on different levels of support;
• Participates in resolution of extremely complex incidents;
• Efficiently solves issues and conflicts within team, with external teams and/or business which arise during Incident management process;
• Prepares and presents to business partners, on regular basis, Incident management process performance reports;
• Drives documentation activities. Follows, that documentation is done according to corporate standard, templates and/or using Incident management process supporting tools;
• Ensures that Incident management process is within agreed SLAs.

Manages development and implementation of Solution changes:

• Coordinates (plans, organizes, monitors and controls) all Change management activities and staff, responsible for Change management;
• Designs technical architecture and structure of Solution, and ensures that changes align to this architecture;
• Participates in design and development of complex changes;
• Efficiently solves issues and conflicts within team, with external teams and/or business which arise during Change management process;
• Holds Change Control Board (CCB);
• Prepares and presents to business partners, on regular basis Change management process performance reports;
• Drives documentation activities. Follows, that documentation is done according to corporate standard, templates and/or using Change management process supporting tools;
• Ensures that Change management process is within agreed SLAs.

Drives continuous improvement of service:

• Applies functional knowledge, technical expertise and good practices to identify and raise possibilities which will optimize application and business-process, minimize maintenance and support requirements and increase delivered business value;
• Continuously develops team (defines knowledge gaps, plans additional education, provides knowledge transfer).

Technical infrastructure support:

• Participates in capacity planning activities;
• Participates in application of service continuity procedures: back-up, DRP testing etc.

Decision Making

• Negotiates and leverages the needs of multiple users.
• While designing and implementing technical solution Balances between I/T standards and strategies and business needs to guide well-informed decisions.
• Applies compliance requirements within scope of responsibility, provides documentation as necessary, and participates in compliance activities as required.

Technical Expertise

• Excellent proficiency in SharePoint platform.
• Solid understanding of Information Systems Integration mechanisms.
• Confident knowledge of Windows Workflow Foundation.
• Solid skills in Web Development Technologies – .NET development (C#, VB.Net, ASP.Net) and .NET Framework (C#.Net, ASP.Net), HTML, CSS, XSL, XSLT, JavaScript.
• Well acquainted with MS SQL DB, MS SQL Integration Services.
•  Business Knowledge
• Good understanding of existing business-processes and workflows, and the ability to factor them into technical direction and recommendations;
• Sturdy adept of ITIL, ITSM and other IT management practices.

• Manages and provides leadership, mentorship, or guidance to SharePoint Service Experts;
• May manage vendors necessary to complete a project.