LC Waikiki is the brand name of Tema Group, a leading fashion retail company with a turnover of $ 2.1 billion. The LC Waikiki brand is a collection of fashion for women, men and children, with its own stores established in countries across Eastern Europe, Middle East, Russia, CIS countries and Turkey. We are looking for high caliber professionals to help achieve our goal of becoming one of the largest retail groups in the world.

The Role: IT Retail System Support Specialist

Job Description:

• Maintain and support point of sale and back office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper level support when necessary
• On site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Required Qualifications:

Education & Language Skill

• University degree in Computer Science or equivalent
• Minimum 2 years of helpdesk support experience is a must; support experience on POS systems will be a plus

Professional Know-How:

• Fluency in English (both written and verbal), Turkish will be a plus
• Preferably MCDST (Microsoft Certified Desktop Support Technician) certified
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Knowledge on T-SQL and 1C applications.

Specific Competencies:

• Ability to work in a multinational/multicultural environment
• Able to travel frequently locally and abroad
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Ability to think logically and work within a team environment
• Team player and strong in communication 
• Ability to work in shifts and flexible working hours

Must be applied with English resume for evaluation process.