At the heart of the EMC journey to cloud computing and IT as a Service, EMC's dedicated and driven IT professionals continually strive to enhance our environment. Supports the Corporate Business community and labs providing first level dispatch, application/operating system support, and consultation for all IT desktop and lab server needs. Receives, assesses, troubleshoots, and resolves support requests. Duties may also include supporting the internal Voice network, telephone support, and voice messaging systems. Technical support for LAN/WAN networks, LAN administration, troubleshooting hardware and software (routers, switches, hubs, etc.) is required. May be called upon to work on special projects external to workload. May be asked to perform other duties as required.

Principal Duties And Responsibilities:

• Communicate highly technical information to both technical and nontechnical personnel.
• Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment.
• Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base.
• Possess full understanding of installing, configuring and repairing Windows client/server (2000, XP, 2003, etc.).
• Able to diagnose problems and fully support a variety of internal applications for client workstations and servers in both the desktop and lab environments.
• Possess a full understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.).
• Implement and install Voice/Telecom systems
• Full understanding of Call Tracking systems and ability to log/update/close tickets, prioritize issues

Required skills:

• Troubleshooting skills.
• Ability to work in a high-pressure environment.
• Customer Service skill.
• Knowledge of Unix, Windows NT/2000/98, Internet Security, Oracle ERP.
• Knowledge with appropriate networks, products and protocols.
• Proficient in Microsoft Office applications.
• Sense of urgency.
• Ability to work in a high-pressure environment.

Benefits:

• Medical insurance for employees and their families
• Life insurance
• Paid personal/sick/vacation days
• Corporate cell phone service
• Partial sport reimbursement
• Professional training programs
• English courses
• Opportunity to work in a flexible schedule
• Comfortable office location (1 min from metro station Vasileostrovskaya)
• Relocation package  for candidates from other cities