General Description

• Cogniance is a professional software development consultancy that works with startups and sustainable high tech companies on the development of Web 2.0 and Mobile products.
• Cogniance is building a world-class company on a strong foundation of world-class people.
• Cogniance is a brand new company with a big vision where each successful employee
• has the possibility to influence the shape of the company and new products.
• Cogniance is permanently committed to building and maintaining a world-class team. We are
• offering the chance to work alongside the best people in the industry giving you the
• opportunity to work as part of a software engineering team that will rival any in the world.
• Cogniance’s Management is committed to open and honest western style of management.
• Everybody has easy access to senior management and can have a direct input into decisions that affect their work.
• Cogniance IT Support Team is looking for a team player who is willing to work, learn and grow his/her career within Cogniance. IT Support Specialist will use knowledge and skills obtained through his/her education and on-the-job trainings to gain practical experience in end-user support, IT operations and management of Cogniance IT infrastructure.

Key Responsibilities

•  End-user support on IT related issues
• Creating and updating virtual working environments for production users
• Analyzing and documenting issues/tasks resolution using Jira Issue Tracking system
• Participating in problem resolution sessions
• Hardware repair and maintenance
• Network services monitoring

 Skills

• Problem solver with a positive attitude to customer problems
• Intermediate spoken and written English
• Positive attitude to team work
• Windows and Linux system administration
• Good networking fundamentals
• Increasingly complex and progressive experience in similar area

Personal attributes

• Cogniance encourages flexible working practices and values results. Members of the Cogniance team are expected to be resourceful and self motivated. Flexibility and ability to work well without direction as part of a multi-skilled team are essential.

Educational requirements

• MS/BS degree in Computing Sciences or equivalent is preferred. Credit will be given for candidates who do not have relevant degrees but can demonstrate equivalent work experience.

Compensations and Benefits

• Cogniance offers excellent benefits for the right candidates including great working conditions, competitive salary paid according to cross-bank rate, performance based salary review 2 times a year, annual bonus based on company revenue sharing program, extensive career plan, flexible working hours, 24 days paid vacation, medical insurance and the chance for international travel.

If you are interested in this position, please send us detailed CV with: “IT Support Specialist” in the subject line. Only successful candidates will be contacted for the interview.