The difference is you! Join professionals!

Quite simply, a company is its people. At SoftServe, we're dedicated to giving our people a wealth of opportunities to reach their full potential, and we proved it - according to Hewitt Associates and the HR Center SoftServe is recognized as a "Best Employer in Ukraine - 2010 and 2011".

We're Global Premium IT Service Company with a strong vision into the future of a growing global market.

Working with us gives you:

• Challenging and interesting projects;
• Your personal Сareer Advisor & Individual career map;
• Certification Center & Language School;
• Competitive salary & Bonus system;
• Friendly team & Flexible work hours;
• Comfortable workstation;
• Social package & Birthday presents;
• Corporate events;
• Corporate Doctor;
• Discount Program;
• Gyms & Relax zones;
• Fully equipped kitchens
• We search for Junior CIS Support Engineer (ITSD) with strong knowledge and working experience in:

Job Purpose         

Provide quality corporate applications support and services maintenance to internal Customers under guidance of senior stuff.

Duties and Responsibilities:

• Applications fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish request effectively and efficiently.
• Suggest estimates of efforts required to implement assigned tasks and accomplish the tasks according to the schedule defined by technical management.
• Attend conference calls, technical meetings and follow the discussions; participate in project meetings
• Maintain and document technical solutions in accordance with standards
• Keep the work on requests in accordance with IT/CIS procedures
• Track incidents to closure or raise them to core team or upper-management in case if it requires deeper analysis and additional advisory, cooperate with other IT directions.
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies.

Education:

• Master degree in Computer Science or similar

Experience:

• SQL queries experience
• MS Windows Systems
• Experience with corporate applications maintenance and administration
• Experience with Microsoft databases administration

Specialized knowledge:

• Good experience in SQL (MS SQL Server), relational database concepts;
• Knowledge of programming languages (.Net, Delphi) (desirable)
• Knowledge of development tools
• Understanding of basic RDBMS concepts
• Knowledge of SharePoint (desirable)
• Help Desk systems (desirable)
• MS Windows XP, 7, MS Office and VBA scripts (desirable)
• Basic MS Windows Servers administering (desirable)

Skills & Abilities:

• English pre-intermediate level or higher
• Troubleshooting skills
• Ability to “get things done”
• Work using checklists
• Ability to work under pressure

Other characteristics such as personal characteristics:

• Diligence
• Responsibility
• Accuracy
• Team player
• Client orientation