Вакансии
Client Service Manager (Client Query Group)
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Опубликована 13 Август 2012 10:02:49. Вакансия предоставлена сайтом HeadHunter.ru
Nielsen
Город: | Москва |
З/п: | обсуждается с кандидатом |
Опыт работы: | От 1 года до 3 лет |
Отзывы о компании Nielsen |
Responsibilities:
- Consults with internal and external clients and helps provide expert technical consultation to solve complex MSci-related issues
- Assists in rolling out new or enhanced services
- Provides local knowledge answering questions to the Delivery team
- Ensures MSci services are delivered to the highest quality standards
- Facilitate cross-team 2-way communication, e.g passing client requirements from commercial team into Measurement Science, and providing Measurement Science workflow update to commercial team.
- Ability to turn numbers into stories our clients can understand and respond to
- Ability to use statistical methodologies to analyze the data;
- Compiling and delivering documentation material such as power point slides for methodology questions and/or frequently asked questions
- Supporting basic client service duties as needed; and participating in team projects and staff meetings.
- Work cross team to provide a professional, clear response to all clients.
Requirements:
- Bachelors degree in business management, economics, behavioral sciences, statistics, or a related field
- 3-5 years cross-function experience
- Broad industry knowledge
- Strong communication skills
- Strong verbal and written skills
- Strong statistical and logic skills
- Exceptional aptitude for data analysis
- Accuracy and attention to detail
- Advanced proficiency in SQL, Excel, PowerPoint and Word
- SPSS or SAS skills a place
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