• Incident management:
  
  • Communicates with users and other application support parties to understand complex incidents;
  • If possible, provides workaround;
  • Performs root cause analysis;
  • Resolves complex incidents, communicates resolution to business and gathers business feedback about solution provided;
  • Documents activities according to corporate standard using Incident management process supporting tools and templates.
• Development and implementation of application changes:
  
  • Identifies changes;
  • Participates in Impact analysis of changes, including but not limited to: collection of user requirements and signing them off, evaluation of technical realization, etc.;
  • Designs and develops changes, performs Preliminary Testing and prepares User Acceptance Test scenarios;
  • Prepares change for it implementation in productive environment;
  • Documents activities according to corporate standard using Change management process supporting tools and templates.
• Knowledge management
  
  • Enriches Incidents management supporting tool with typical solutions;
  • Trains Key users;
  • Participates in preparation of user instructions, SOPs.
• Continuous improvement of service:
  
  • Applies functional knowledge, technical expertise and good practices to identify and raise possibilities which will optimize application and business-process, minimize maintenance and support requirements and increase delivered business value.
• Technical infrastructure support:
  
  • Participates in capacity planning activities;
  • Participates in maintenance of MS SQL Server DB and/or Oracle DB, administration of Cognos solutions, platform upgrades;
  • Participates in application of service continuity procedures: back-up, DRP testing etc.
    

Type of role:

• Serves as an expert resource supporting Shared BI Environment for all JnJ Sectors.
• Designs, develops and deploys Shared BI solution and components.
• Works effectively as part of a team.

Decision Making:

• Gathers, consolidates and leverages the needs of multiple users.
• While designing and implementing technical solution Balances between I/T standards and strategies and business needs to guide well-informed decisions.
• Applies compliance requirements within scope of responsibility, provides documentation as necessary, and participates in compliance activities as required.

Technical Expertise:

• Good understanding of Information Systems Integration mechanisms.
• Confident knowledge of Windows Workflow Foundation.
• Solid skills in Web Development Technologies – .NET development (C#, VB.Net, ASP.Net) and .NET Framework (C#.Net, ASP.Net), HTML, CSS, XSL, XSLT, JavaScript.
• Well acquainted with MS SQL DB, MS SQL Integration Services.

 Business Knowledge:

• General understanding of existing business-processes and reporting requirements, and the ability to factor them into technical direction and recommendations.