Acumatica is looking for Technical Support Professionals who will be product experts responsible in resolving client queries and concerns via inbound email cases, telephone calls, remote control (RDP) and live chats to address and resolve technical support requests for client products or services.

Responsibilities:

The principal responsibilities of this role are:

·         Communicate effectively with individuals/partners to ensure high quality and timely resolution of customer requests.

·         Effectively transfer misdirected customer requests to an appropriate party.

·         Contribute ideas to resolve problems to better serve the customer and/or improve productivity.

·         Participate in activities designed to improve customer satisfaction and business performance.

·         Occasionally use decision-support tools to answer questions.

·         Customizing (Controls, Color, Layouts).

·         Solve problems that may be unstructured and that may require reliance on conceptual thinking.

·         Meet customer requirements through first contact resolution. Minimize escalation to Tier-II support.

·         Offer solutions to issues that are often non-standard/non-routine and require some clarification.

Qualifications/Skills:

·         A good understanding of common industry standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Force Management (Opportunity, Proposal, Sales Orders, Forecasting, territory management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management)

·         Excellent client management skills and the ability to work with customers to develop and manage an action plan

·         Experience with software in a SaaS environment is a plus, as is any experience with financial accounting, customer management, and sales force automation software. Previous consulting experience with the following applications is a solid predictor of success at Acumatica: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards.

·         Candidates must be proficient in SQL 

·         Familiarity with XML and C# is a plus

·         Web Experience: Experience in designing and writing HTML, Java and Java script is a plus

·         Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.

·         Technical Support Experience in a Call Center is preferred.

·         Excellent Communication Skills

·         Proficient in English

What our Company offers you:

·         Work at one of the fastest-growing, most innovative software companies in the world

·         Wide possibility for professional and career growth

·         Flexible work schedule

·         Medical insurance