Our client – international financial company is looking for Technical Account Manager who will be responsible for technical, service and project support to key accounts for the lifetime of merchant relationship via phone calls, emails and face-to-face meetings, demonstrating an in-depth technical knowledge of Company’s services.

Responsibilities:

• Provide ad-hoc Technical Support to Company and its  blue chip customer base;
• Liaise with clients alongside the Sales Manager, representing Visa’s customers’  products and services from both a technical and software integration perspective;
• Manage technical communications with merchant’s technical team, project team, customer services team and senior execs;
• Proactively resolve business & technical problems;
• Work with front-line support teams for technical escalation and issue management;
• Meet with existing clients for service born opportunities and reviews;
• Work with clients to achieve an understanding of their core business and vertical;
• Work with Sales team to identify new opportunities within existing relationships;
• Manage project larger customer engagements involving internal development teams or third party developers.

Key Competencies:

• Inquisitive and tenacious attitude towards problem-solving;
• Conversant in second language;
• Ability to travel internationally with potential for occasional overnight stays;
• Desire to achieve the best for the customer and a willingness to do it;
• Team player.

Required Experience:

• Service Delivery Awareness;
• Strong client-facing and communication skills;
• Card payments industry knowledge;
• European payments industry knowledge.

Preferred Experience:

• Working knowledge of a Microsoft development technology, eg. ASP, VB or .Net;
• Working knowledge of Java;
• Technical experience with Web Service applications;
• Networking Knowledge;
• Experience of having worked in virtual teams across geographical location and time zones.