Responsibilities:

• Provide ad-hoc Technical Support to Company and its  blue chip customer base;
• Liaise with clients alongside the Sales Manager, representing Visa’s customers’  products and services from both a technical and software integration perspective;
• Manage technical communications with merchant’s technical team, project team, customer services team and senior execs;
• Proactively resolve business & technical problems;
• Work with front-line support teams for technical escalation and issue management;
• Meet with existing clients for service born opportunities and reviews;
• Work with clients to achieve an understanding of their core business and vertical;
• Work with Sales team to identify new opportunities within existing relationships;
• Manage project larger customer engagements involving internal development teams or third party developers.

Key Competencies:

• Inquisitive and tenacious attitude towards problem-solving;
• Conversant in second language;
• Ability to travel internationally with potential for occasional overnight stays;
• Desire to achieve the best for the customer and a willingness to do it;
• Team player.

Required Experience:

• Service Delivery Awareness;
• Strong client-facing and communication skills;
• Card payments industry knowledge;
• European payments industry knowledge.

Preferred Experience:

• Working knowledge of a Microsoft development technology, eg. ASP, VB or .Net;
• Working knowledge of Java;
• Technical experience with Web Service applications;
• Networking Knowledge;
• Experience of having worked in virtual teams across geographical location and time zones.